Unable to Unstake.....Have I been scammed?

I’ve been trying for weeks to unstake my AGI from staking.singularitynet.io and physically can’t do it. I was not able to unclick auto staking as the tab was not functional, I’ve tried everyday for the last two weeks. I was then told I had to wait for the “incubation period” to end to interact with my stakes. Today the incubation period is over and the button to withdrawal is grayed out and not working. Can someone please tell me how to get my funds back I am desperate, any help would be appreciated.