Again, on other use cases, fully understood. But that’s the thing, it’s not that we must accept the technology into everything. We need to say that it some situations it’s great, in others less so. Otherwise we end up having one of those “everything made of bakelite” phases.
So, my verdict on using nlp and nlg for trivial things like hairdressers appointments: problematic parlour tricks. Love the tech, think it’s got a ton of value, but think this “my time is far too important to spend 90 seconds talking to this person” uncoverers some pointed questions.